How can we help you
We've put together some commonly asked questions to give you more information, you could browse the topics below to find what you are looking for. If you still have a question that you can't find the answer to, please directly send us email at 
[email protected]

You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us. Please see below the payment methods we accept:

VISA, MASTERCARD, PAYME by HSBC, Apple Pay, Google Pay and Alipay HK

We regret that we cannot make or accept any changes once your order is confirmed.

Please be reminded to recheck the item, color, size, quantity, total amount and delivery information before you checkout.

If you encounter any issues with your order, please contact our customer support at [email protected] for further assistance.

We will try our best to accommodate your needs.

Once the order is confirmed and the payment is successful, the product will be shipped within 7 working days after the payment is successful The delivery time of mask logistics generally takes 2 - 3 working days, please expect extended lead time during public or bank holidays

After the order is shipped, an order shipping confirmation mail, including the waybill number, will be sent to you. You may refer to the information to track the order status with the corresponding service provider accordingly.

Should you have any concerns or questions about your delivery, please contact the corresponding service provider's customer service by providing the order number and waybill number for the query.
Contact details are as follow:
For SF express:

For Chill delivery:

We regret that we currently only ship within Hong Kong We love to expand to the international market only when our local mask supplies are secured.

We want to sort out any issues with faulty items straightaway As soon as you discover a fault, please contact our Customer Care Team with the following information:

‧ The order number

‧ The faulty item's name and number

‧ A description of the fault

‧ A photo of the faulty item (even better if it comes with the photo of the delivered packages so we could see if it is damage in transit)

Please note if your item has become faulty outside of our 14 day returns timeframe, you won’t be able to create a return request

We're sorry there's an item missing from your order Before contacting our Customer Care team, we recommend checking the following We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately The item/s you ordered may have been out of stock It's worth checking your emails (including your junk/spam) to see if we've sent you an email about this If an item is missing, please get in touch with the order number and the missing item's name and number Our customer service team will resolve the issue for you as quickly as we can.

We will always try our best to process any refund request caused by defected or damaged goods within 7 working days The actual payout of refund would depend on the payment processing provider or your credit card issuer.